Privacy Policy

Information We Collect

At H&B General Trading, we collect several types of information to provide and improve our services to you:

Personal Information

We may collect personal information that you provide directly to us, such as:

• Contact information (name, email address, phone number, postal address)
• Account credentials (username and password)
• Profile information (job title, company name)
• Payment information (credit card details, billing address)
• Communication preferences
• Information provided in forms, surveys, or other interactive content

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and device identifiers
• Browser type and operating system
• Pages viewed and time spent on our website
• Referring website or source
• Click patterns and interactions with our site

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and maintaining our services
• Processing transactions and fulfilling orders
• Responding to inquiries and customer service requests
• Sending administrative information, such as updates or security alerts
• Sending marketing communications (with your consent where required)
• Personalizing your experience on our website
• Analyzing usage patterns to improve our website and services
• Protecting against fraudulent or unauthorized activity
• Complying with legal obligations

Information Sharing

We may share your information with:

• Service Providers: Third parties that help us operate our business and provide services (e.g., payment processors, shipping companies, IT service providers)
• Business Partners: With your consent, we may share information with business partners for their marketing purposes
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Provide personalized content and advertisements
• Analyze the performance of our website

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.